Intake and service line
Bilingual voice and chat intake, eligibility triage, appointment booking and after-hours routing for urgent cases. 311-style for municipalities. A line that never says "we're closed".
Intake open · closes in 84daysNon-profits · charities · municipalities · associations
Up to 90% funded. Nothing to repay. An AI back office for the mission, not the admin.
FedDev Ontario's Regional AI Initiative gives established non-profits and municipalities non-repayable funding: $125K to $5M to adopt AI, up to $10M if you bring it to your members. Identify scopes the project, builds it in English and French, and makes the reporting painless.
28 daysto apply for work starting before Mar 31, 2027$0repaid, ever
90%Of eligible costs covered. You bring 10%.
$0Repaid. Contributions to organizations are non-repayable.
$10MCeiling for ecosystem projects. $5M for your own operations.
Jan 192027, 4:59 p.m. ET. The intake window closes.
Non-repayable money has a queue. Twenty minutes tells you whether to join it.
Schedule a callThe quiet truth about mission work
Your best people spend Tuesday on intake forms, Wednesday on the funder report, and Thursday wondering where the week went.
Canada's AI strategy is blunt: trust and literacy are the binding constraints on adoption, and non-profits sit right in the gap. You have the data, the caseload and the volunteers. What you don't have is a spare $400K and a team of engineers. Now the engineers are 90% covered.
Less admin per dollar donated. That's the whole pitch.
Get those hours backOne coordinator. One 40-hour week.illustrative
Intake & phones Reports & data entry Rostering Time with people
Today40h
Intake & phones14h
Reports11h
Rostering8h
People7h
With an AI back office40h
4h
3h
2h
With the people you serve31h
4h intake3h reports2h rostering
+24h a week back for the people you serve, from the same coordinator, the same payroll.
Two doors, same building
Fix your own operations, or bring AI to everyone you serve. Pick one.
Stream A · AI adoption
"Make our organization run better."
For non-profits, charities and municipal governments that want AI inside their own intake, programs, finance and service delivery.
Good fit: community health, housing, settlement agencies, food banks, municipalities, large charities, colleges' service arms.
Scope an Adoption project$125K–$5Mper project
90%covered, non-repayable
3 yrsoperating, $1M revenue or opex, 5 FTE
Stream B · AI ecosystem
"Make our members run better."
For associations, chambers, incubators and sector bodies that already serve many businesses. You lead; Identify is the implementation partner rolling AI out across your membership.
Good fit: trade associations, regional chambers, francophone business networks, manufacturing and agri-food councils.
Scope an Ecosystem project$125K–$10Mper project
90%covered, non-repayable
IP policyplus a track record serving many SMEs
What we build
Modules for organizations that measure success in people, not just dollars.
Every module ships with a human in the loop. AI drafts, sorts, flags and schedules. Your staff decide.
Donors and members
CRM hygiene, lapsed-donor signals, renewal nudges, receipts and personalized updates drafted for a human to send. Thank-yous that go out the same day.
Grants and reporting
Outcome tracking, impact dashboards and first drafts of funder reports and proposals pulled from the case data you already keep.
Volunteers and workforce
Shift scheduling by demand, volunteer matching by skill and availability, no-show prediction and onboarding assistants. Rosters that fill themselves.
Finance and HR
AP automation, receipt extraction, restricted-fund tracking, cash forecasting, policy Q&A and HR document drafting. Audit-ready without the overtime.
Inventory and logistics
Demand forecasting for food banks and supply programs, auto-reorder, expiry alerts, donation-flow tracking and delivery routing.
Online giving and store
Bilingual content, a giving assistant, event and merchandise storefronts, receipt automation and ticketing linked to your CRM.
Foundation, with every project
Data cleanup and governance, CRM and accounting integrations, cybersecurity, an AI use policy for your board, and staff literacy training. Eligible costs, every one.
Which two modules first?Usually the intake line and the report that takes your ED a weekend. We'll confirm on the call.
Pick a timeFunding calculator
Drag the slider. Watch the part you repay stay at zero.
FedDev reimburses claims as the project runs, so you pay invoices first and get up to 90% back. Plan for the bridging cash; we bill on milestones that line up with your claim periods so the gap stays small.
- Fundable: readiness assessment, build and integration, data work, cybersecurity, training, your AI policy.
- Not fundable: fees for writing the application, and hosting after the project ends. We quote both separately.
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FedDev covers (90%)$270,000
Your share (10%)$30,000
Repayment$0
Interestnone
Who pays, in the end
FedDev covers up to 90% of eligible costs; the minimum contribution is $125K, so projects start around $140K. Final amounts are set by FedDev.
Confirm these numbers on a callHow it works
Five steps. One of them is FedDev's, and the other slow one is your board.
- 01 · 3–4 weeks
Readiness assessment
We map programs, data and workflows and put hours on the admin load. It doubles as the backbone of your application.
- 02 · you
You apply
Your signing officer is the applicant. We provide the plan, budget, responsible-AI section and outcome metrics.
- 03 · FedDev
FedDev decides
If approved, you sign a contribution agreement within 30 days and confirm your 10%. Get board approval lined up early.
- 04 · 1–2 years
We build, you claim
You pay invoices and submit claims; FedDev reimburses up to 90%. Every line item stays verifiable.
- 05 · $0
You report. You don't repay.
Progress reports, outcome metrics and funding acknowledgement are part of the deal. We build the dashboards so the reports write themselves.
Start step oneStep one is a call. Bring your last annual report; we'll bring the rest.
Am I eligible
This one's for established organizations. FedDev says so in writing.
Volunteer-run and small community groups aren't the intended recipients. If you're the regional anchor with payroll and audited statements, tick the boxes.
Indigenous applicants can ask FedDev about eligibility flexibility. Projects serving francophone, rural, Indigenous or other underrepresented communities may be prioritized.
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Built for trust
You serve people in vulnerable moments. The AI has to earn its seat.
A human decides
AI never decides who gets a bed, a benefit or a callback. It drafts and flags. Staff approve. Every decision is logged.
Data stays home
Canadian hosting and data residency for client records, with access controls your privacy officer will sign off on.
French is not an afterthought
Every agent, form and report works in both official languages. The national strategy asks for it; francophone communities deserve it.
Your board gets a policy
A plain-language AI use policy, staff training and an incident process. Required by FedDev. Reassuring to funders.
Talk to the people who build itYou get an engineer on the call, not a closer. Bring your privacy officer if you like.
Needs you · readiness call
Twenty minutes to find out if you're a yes.
We check eligibility, pick a stream, sketch the first two modules and tell you honestly whether a 90% project is realistic for you before January 19.
Readiness assessment: [YOUR PRICE] · typical project: $150K–$1M
Want work funded before March 31, 2027? FedDev asks for applications by November 24. Boards meet when boards meet. Start now.
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28days to the Nov 24 date · up to 90% funded, nothing repaidSchedule a call
20-minute readiness call · free
Pick a time that suits you
You'll meet an engineer, not a salesperson. We check eligibility, pick a stream, sketch your first modules and tell you honestly whether a 90% project is realistic before January 19.
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EN ou FR. Nothing to prepare; your last annual report helps.